event details
Registration
This event is invitation only but feel free to reach out if you would like to join.
Date + time
Tuesday, November 5th
15:00 – 19:00 (doors open at 14:30)
Location
Essense Office
James Wattstraat 100
Amsterdam
Costs
Free
How do you achieve real business value through customer journey based working?
In this invitation-only session for business executives and CX leaders, we will dive deep into this crucial topic!
Our guest speakers from Rabobank and PostNL already made many miles into this journey and will present tangible cases to highlight benefits, success factors and pitfalls in rolling out a journey-led way of working across teams. And most importantly: business results!
– address churn, cross-sell, and upsell opportunities
& performance gaps.
– connect business data with customer needs to monitor
your journeys.
– implement required tooling & way of working across departments, to connect silos.
We will facilitate a group discussion to share your challenges and learn from fellow corporate executive professionals. Don’t miss this opportunity to enhance your understanding for how to drive real business results from journeys.
Program:
14.30 – 15:00 walk-in
15:00 – 15:15 introduction
15:15 – 15:45 Journey management & governance (Rabobank + Essense + Theydo)
15:45 – 16:15 table discussion + Q&A
16:15- 16:45 Break
16:45 – 17:15 Journeys as the unit of change (PostNL + Qualtrics + Theydo)
17:15 – 17:45 table discussion + Q&A
18:00 – Buffet and networking
The speakers
Jochem van der Veer
TheyDo
Kaya van Enckevort
Qualtrics
Harald Lamberts
Essense
Rosanne Voets
Rabobank
Rob Paauw
PostNL