Essense

Customer experience excellence by design

Our services

As a service design agency we provide the following services to achieve customer experience excellence with our clients.

Journey design

Designing services starts with a holistic understanding of customer needs. For this, we interview customers to profile their needs, map these on a customer journey, co-create solutions with your team and deliver a
feasible service blueprint.

Agile UX design

The journey design outcome helps you prioritise agile epics and stories. We then design the service experience with you across channels such as mobile, web, voice and support. To support this we create a design system and experience patterns that fit your brand.

Employee engagement

Customer experience excellence starts with your own workforce: their customer-centric mindset, tools and skills. We can asses the current employee experience and help improve engagement through capability building or designing the optimal employee journey.

CX organisation

Company-wide excellence on customer experience requires a framework for customer profiling, journeys, KPI measurements and prioritisation of efforts. We can perform a maturity audit, create a CX impact dashboard and setup a governance structure.

How might we help you achieve customer experience excellence?

Our founder Harald will get in touch with you to follow up