Amsterdam

Krijn Taconiskade 412
1087HW Amsterdam
The Netherlands
Route

Eindhoven

Igluu, Lichttoren 32
5611BJ Eindhoven
The Netherlands
Route

Customer experience excellence by design

Our services

Our services

As a service design agency we provide the following services to achieve customer experience excellence with our clients.

Journey design

Designing services starts with a holistic understanding of customer needs. For this, we interview customers to profile their needs, map these on a customer journey, co-create solutions with your team and deliver a
feasible service blueprint.

Agile UX design

The journey design outcome helps you prioritise agile epics and stories. We then design the service experience with you across channels such as mobile, web, voice and support. To support this we create a design system and experience patterns that fit your brand.

Employee engagement

Customer experience excellence starts with your own workforce: their customer-centric mindset, tools and skills. We can asses the current employee experience and help improve engagement through capability building or designing the optimal employee journey.

CX organisation

Company-wide excellence on customer experience requires a framework for customer profiling, journeys, KPI measurements and prioritisation of efforts. We can perform a maturity audit, create a CX impact dashboard and setup a governance structure.

How might we help you achieve customer experience excellence?

Our founder Harald will get in touch with you to follow up

Our approach

We work from Purpose to Solution through a collaborative process, involving you and your customers.

image Our approach

IDENTIFYING
OPPORTUNITY

  • value proposition design
  • customer profile & journey
  • future vision & roadmap
  • trends & benchmarking

SERVICE
CONCEPT

  • service scenarios
  • service blueprint
  • concept validation
  • proof-of-concept

EXPERIENCE
DESIGN

  • touchpoint / screen design
  • experience flow
  • design system / style guide
  • visual identity

IDENTIFYING
OPPORTUNITY

SERVICE
CONCEPT

EXPERIENCE
DESIGN

Our team

Our design studio is a multidisciplinary team
of hybrid design thinkers and creators.

design
researchers
strategic
designers
service
designers
UX
designers
visual
designers

Our work modes

Together with you, we find a way of working
that fits your unique context.

design
sprint
innovation
accelerator
extended
teams
capability
building

Our Purpose

We strive to create holistic value that benefits customers, your business and society.

image Our Purpose

Check out our client work

Schiphol
PostNL
ING
Philips
Publish One
ProRail

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