Amsterdam

James Wattstraat 100
1097 DM Amsterdam
The Netherlands

Eindhoven

Igluu, Lichttoren 32
5611BJ Eindhoven
The Netherlands

Customer experience excellence by design

Our services

Our services

As a service design agency we provide the following services to achieve customer experience excellence with our clients.

Our approach

We work from Purpose to Solution through a collaborative process, involving you and your customers.

image Our approach

IDENTIFYING
OPPORTUNITY

  • value proposition design
  • customer profile & journey
  • future vision & roadmap
  • trends & benchmarking

SERVICE
CONCEPT

  • service scenarios
  • service blueprint
  • concept validation
  • proof-of-concept

EXPERIENCE
DESIGN

  • touchpoint / screen design
  • experience flow
  • design system / style guide
  • visual identity

IDENTIFYING
OPPORTUNITY

SERVICE
CONCEPT

EXPERIENCE
DESIGN

Project & Placement

Our team is available for both project work and contractor placement and their skills include customer journey research, facilitation, experiment design, digital design and cx consulting.

design
researchers
CX
consultant
service
designers
UX
designers
visual
designers

Collaboration model

Together with you, we find a working model
that fits your unique context.

design
sprint
Project
Work
Contractor
Placement
Training
Academy

Our Purpose

We strive to create holistic value that benefits customers, your business and society.

image Our Purpose

Check out our client work

KPN
Schiphol
PostNL
ING
Philips
Publish One

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