Amsterdam

James Wattstraat 100
1097 DM Amsterdam
The Netherlands

Eindhoven

Igluu, Lichttoren 32
5611BJ Eindhoven
The Netherlands

Customer experience excellence by design

Our services

Our services

As a service design agency we provide the following services to achieve customer experience excellence with our clients.

Journey roadmap

Designing customer centric services starts with a holistic understanding of customer needs. To achieve this, we engage with your customers to profile their needs, map these on a customer journey, co-create solutions with your stakeholders to deliver a prioritised journey roadmap.

Omnichannel design

Creating exceptional service experiences requires alignment. We create a service blueprint with your teams to align implementation plans and collaborate with these teams to design the service experience across channels from a journey perspective.

Employee engagement

Engaged employees with a customer-centric mindset, tools and capabilities will go the extra mile for your customers. We can assess the current employee experience and help improve engagement through capability building and designing the optimal employee journey.

CX orchestration

Company-wide collaboration on customer experience requires a framework for customer profiling, journeys, KPI measurements and prioritisation of efforts. We can perform a maturity audit, create a CX impact dashboard and setup a governance structure.

Our approach

We work from Purpose to Solution through a collaborative process, involving you and your customers.

image Our approach

IDENTIFYING
OPPORTUNITY

  • value proposition design
  • customer profile & journey
  • future vision & roadmap
  • trends & benchmarking

SERVICE
CONCEPT

  • service scenarios
  • service blueprint
  • concept validation
  • proof-of-concept

EXPERIENCE
DESIGN

  • touchpoint / screen design
  • experience flow
  • design system / style guide
  • visual identity

IDENTIFYING
OPPORTUNITY

SERVICE
CONCEPT

EXPERIENCE
DESIGN

Our team

Our design studio is a multidisciplinary team
of hybrid design thinkers and creators.

design
researchers
strategic
designers
service
designers
UX
designers
visual
designers

Our work modes

Together with you, we find a way of working
that fits your unique context.

design
sprint
innovation
accelerator
extended
teams
capability
building

Our Purpose

We strive to create holistic value that benefits customers, your business and society.

image Our Purpose

Check out our client work

KPN
Schiphol
PostNL
ING
Philips
Publish One

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