we make
CX management
practical & operational
“A customer-centric way-of-working brings much more than satisfied customers. It also unites people within an organisation, drives efficiency in operations and increases employee engagement. Especially if we use it for a better world. Are you ready to play along?”
Harald Lamberts
Founder
what it’s like to work at Essense
“I love that we have an open culture were we give and get support from others” Mariana Barrientos
“We celebrate our wins with the whole team by opening a bottle of champagne” Annika van Tent
“What makes Essense unique is our professionalism, combined with how well we work together as a team” Sam Hirsch
our core values
open
We love to explore, share and embrace. We are curious, open minded and lead with transparency. We appreciate receiving and sharing constructive feedback, while keeping a no-nonsense attitude. We respect each other, care for each other and do not exclude.
driven
We strive for the optimal result. We’re always eager to grow and become better at what we do. We challenge and are sharp on details to get it right! We inspire to drive customer excellence and go the extra mile to get the best result, while striving for sustainable solutions.
collaborative
We work better together. We work as a team to deliver the best output while enjoying what we are doing. We work in co-creation with our clients. We are keen on sharing ideas and best practices internally and externally. We are connectors.
team
Our team consists of empathic researchers, holistic service designers, creative UX designers en result-driven consultants. We are ready for you and your customers. And also for new Essensers, of course!
Lucy Stuyfzand
Sr. service designer
Sander Kruitwagen
Operational director
Noor Schopman
Commercial director
essence + sense = essense
Essense stands for the essence of a brand and the sense for customer needs. Uniting that brand promise and the customer need is what drives us. Because we believe that a customer-centric approach leads to commercial success and a better world.
read Harald’s founder story