Join our next roundtable on streamlining customer operations!

streamlining customer operations

round table session

register now!
register now!

event details

Date + time
Thursday, July 4th
15:00 – 18:00 (doors open at 14:30)

Essense Office
James Wattstraat 100


How do you streamline your customer operations across silo’s?

In this roundtable session, our head of operations: Sander Kruitwagen will dive deep into this topic, and we’ve invited Yi Ling Lam, strategic adviser at Rotterdam Partners to reveal how they go about streamlining their operations.

In this session you will learn how to:

– map out backstage processes from a customer perspective
– determine the biggest bottlenecks for your service delivery
– design and implement the desired operation

Besides sharing information, we will facilitate a group discussion to share your challenges and learn from other CX professionals.

The speakers

Yi Ling Lam

Strategic Adviser
@ Rotterdam Partners

Sander Kruitwagen

Head of operations
@ Essense

Harald Lamberts

Harald Lamberts

@ Essense

register now