Train your teams to master the skills of customer-centric working. The Essense cx academy offers in-house training and coaching programs, to help teams across the board with customer-centric working. Check out our most popular trainings below, or view all of our trainings at the academy website.
our most popular trainings
We’re keen to discuss these with you to come to a tailored approach.
connecting journeys and operations with a service blueprint
How do you ensure that all parts of the organisation work together towards the same vision?
journey framework design
Learn to connect all of your journeys in a journey framework to manage the end-to-end customer experience
customer-centric prioritisation
Does everything get priority in your organisation? Or are priorities based on assumptions and gut feeling?
need based profiles
Do you want to better tailor your service or product to your customer needs? You will learn this in the training Customer Need-Based Profiles and also how to identify your customer.
customer centric innovation
Learn to innovate through a customer-centric proces, based on the principles of design thinking
journey mapping
Learn how to map your services and spot opportunities along the entire customer journey
experiment design
learn how to test your hypotheses in the market in order to stimulate short-cycle innovation
optimize your employee experience
Focus on an optimal work experience to allow employees to work together in a customer-centric way.
Gabriela Machado da Silva
Academy manager
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