roundtable session

building a data-driven CX cockpit

register now!
register now!

event details

When
Wednesday, April 10th
15:00 – 18:00 (doors open at 14:30)

Where
Essense Office
James Wattstraat 100
Amsterdam

Costs
Free

How to effectively use data to measure, monitor, and steer your customer experience in real time?

In this exclusive roundtable session we will dive deep into this topic!



Our lead Data consultant: Nicolette Nijhuis will reveal how we use data from various sources with our clients to continuously optimise their CX performance, and we will host a roundtable discussion to learn from other CX professionals

Why attend?
– Gain insights into setting up your CX measurement framework.
– Learn from a client case to monitor CX performance.
– Discuss practical approach for real-time CX governance.

This session is for anyone interested in using data to improve their CX management or execution.

Meet the speakers

Nicolette Nijhuis

Lead Data Consultant
@ Essense

Harald Lamberts

Harald Lamberts

Founder & Strategy director
Roundtable Host
@ Essense

register now