event details
Date + time
Wednesday, May 29th
15:00 – 18:00 (doors open at 14:30)
Location
Essense Office
James Wattstraat 100
Amsterdam
Costs
Free
Our next roundtable session is all about how to define a clear CX ambition & strategy.
We will talk about how to:
– translate your brand promise into a clear CX ambition
– develop CX principles to make the ambition tangible
– tailor these to your teams based on a channel strategy
– define the roadmap to operationalise across teams
After the presentations we will facilitate a group discussion to share your challenges and learn from other CX professionals.
The speakers
Sirikit Huibers
Customer Experience Lead
@ Greenchoice
Annemijn Pille
Sr. CX Consultant
@ Essense
Harald Lamberts
Founder
@ Essense