Join our next roundtable about the sense and nonsense of ROI in CX
become a customer centric company
define your plan for achieving results
align your siloed departments
monitor performance & impact
improve your services without assumptions
streamline your service delivery
Why is it so hard for organisations to deliver on their brand promise and align teams towards a shared goal?
Many CX models focus on the functional customer journey experience or maturity, but don’t make the connection with the brand promise in their channel strategy and customer operations.
In this whitepaper we Introduce our PROMISE pyramid. A practical framework for delivering a differentiating & branded customer experience across channels.
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