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how to design services your customers actually want

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Do you know what your customers needs are, and how to act on those needs? In this free webinar, we use real client cases to illustrate the biggest challenges our clients face in designing a new service or improving an existing service.

What you will learn
– How to discover your customers needs
– How to create clear customer profiles
– How to map insights on your customer journeys
– How to turn opportunities into design concepts, and validate these

You can watch this webinar right now
Despite this webinar being pre-recorded, you can ask ‘live’ questions in the chat, and our team will respond to you personally.

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