cx maturity quick scan

how mature is your organisation in terms of Customer eXperience?

How do you know what your starting point is to structurally organise and design a distinctive and consistent customer experience? Our CX maturity quick scan helps you to indicate where you stand, and what possible development points are. Based on these you can determine what you need to work on to become more professional in CX management.

If you want to get a comprehensive overview of your CX management maturity, we also offer an extensive CX maturity scan that is based on face-to-face interviews with key stakeholders. Based on the scan output, we offer concrete advice on next steps to take and turn these into concrete actions as a basis for your CX roadmap

Answer these 15 simple questions in 5 minutes and discover how customer-focused your business is.

Start the scan