James Wattstraat 100
1097 DM Amsterdam
The Netherlands


Igluu, Lichttoren 32
5611BJ Eindhoven
The Netherlands

CX Maturity Scan

How mature is your organisation in terms of Customer Experience?
Our CX Maturity Scan gives you direct insight into improvement areas for starting up activities. Answer these 15 simple questions in 5 minutes and discover how customer-focused your business is.


Start the scan



The CX Maturity Scan is based on our CX Maturity Model centred around customer needs, channels, employees and orchestration.


Our clients

Berend -Jan Rietveld

Strategic Manager Passenger Centricity, Schiphol

“Essense has been instrumental in supporting our team to shift Passenger Experience from siloed departmental activities to an omni-channel priority with a central governance structure. This has now triggered a transformation in our company-wide way-of-working centred around passenger experience.”


Erik Vercouteren

EVP Customer Experience, KPN

“Not only did Essense help us with customer journey analysis. They also helped us increase our business impact by involving stakeholders across disciplines to define a tangible roadmap, with clear ownership in the business, implementation and roll-out teams.”

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