Event details
Date + time
Tuesday, October 27
15:00 – 18:00 (doors open at 14:30)
Location
Eidra office
Stationsplein 45
3013 AK Rotterdam
Costs
Free
CX, like brand value, is notoriously hard to put a number on. That doesn’t make the question any less important, especially when budgets are on the line.
In this roundtable, Paul Leach (Global CX lead at SHV Energy) reveals how they go about scaling CX across a global organisation, and develop a clever AI built measurement tool connecting their CX metrics directly to business results.
You’ll hear how they moved from customer insights to a company-wide CX program, and how they want to make that impact visible at every level. Along the way, we’ll open up the discussion, how do you measure what matters, and how do you prove ROI to make CX investment stick?
If you’re responsible for CX or data in your organisation and want to learn how to make the business case stick: join us for this exclusive session at our office in Rotterdam.
The speakers:
Paul
Leach
Global CX lead @ SHV Energy
Mariana Barrientos
Sr. service designer @ Essense