Are you looking for extra capacity or expertise to support your team? Our consultants, designers and researchers are available to be placed in your internal team for an interim replacement, or for a specific project. At your office, or remote.
They bring experience from a multitude of projects across different organisations and domains. They are used to getting up to speed quickly in a new domain and understand the importance of stakeholder management while doing the hands-on work.
CX consultants
Our hands-on CX consultants are ready to support you with:
– Defining your CX ambition, strategy and roadmap
– Developing the maturity of CX management capabilities
– Facilitating stakeholder sessions and sprints for co-creation
– Coaching teams for a customer-centric way-of-working
service designers
Our service designers are ready to support you with:
– Researching customers to identify needs and expectations
– Co-creating journey maps and customer profiles
– Translating insights into validated service propositions
– Defining the service blueprint for efficient service delivery
journey managers
Our journey management consultants are ready to support you with:
– Customer journey research & analysis
– Rolling out journey management with tools like TheyDo
– Facilitating pilot projects for journey-based working
– Defining, scaling and coaching the journey way-of-working
UX designers
Our UX designers are ready to support you with:
– UX design sprints in user-centric agile development
– Design experiments and validate with users
– Building design systems for omni-channel
– Conversion optimisation in the channels
data consultants
Our CX data consultants are ready to support you with:
– Setting up a measurement framework for CX
– Identifying the right data sources and metrics for your goals
– Implementing a dashboard for monitoring CX performance
– Expertise with customer insight tools like Qualtrics & Expoints
UX researchers
Our UX researchers are ready to support you with:.
– Identify (digital) user needs and opportunities
– Collect and analyse data as input for concept design
– Advise on accessibility and inclusive design
– Validate design experiments with users
how we work
1. intake
We start by defining what you are looking for in terms of discipline, seniority, subject matter and planning. This allows us to determine the right profiles for the job.
2. the right match
We will provide you with a set of profiles, including their background, expertise, work examples, availability and rates. Our experts are more than happy to meet with you so you can make an informed decision.
3. let’s go!
After settling on the exact allocation and period, we agree on a start date. To kick-off the actual work, we arrange a swift onboarding of our expert(s) in your team. We plan frequent check-in’s to align on progress and quality.
“Over the years, Essense has continuously brought in service design expertise that has teamed up with our in-house expertise. With new perspectives, helping us engage with businesses and markets on improving our service experience towards customers”
Jon Rodriguez
Service Design Director, Philips
