webinar details
This is a on demand webinar. You will receive instant access after registering.
How do you get leadership buy-in for journey management — without needing a full transformation?
In this webinar, Lucy Stuyfzand (Essense) — together with TheyDo — shares how one team saved over €1.3M per year by improving just one customer journey, using a clear, repeatable approach you can apply yourself.
You’ll learn:
– How to spot one journey with a measurable problem
– How to turn pain points into a simple business case
– How to use ROI data to scale journey management internally
Perfect for CX, ops and product teams who want to show results — fast.
Lucy Stuyfzand
Journey management expert @Essense
Ellen Joris
Customer success manager & TheyDo