webinar details
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Journey Management is the ongoing practice of researching, measuring, optimising, and orchestrating customer journeys.
In this webinar, our senior service designer Lucy Stuyfzand discusses the process of scaling journey management and shares best practices.
Topics we will discuss:
– Standardising your way-of-working with Journey Management
– Choosing the right team, validate the journey framework, and train people on the playbook
– Ensuring governance and collaboration across different layers of the organisation.
Live questions
Despite this webinar being pre-recorded, you can ask ‘live’ questions in the chat, and our team will respond to you personally.
Sign up below, and we’ll send you a personal link to the webinar.