training details
Are you already familiar with journey mapping, but still need to practice it and gain confidence to start applying it at work? Look no further.
In our comprehensive 4-week training program, you will not only learn how to map relevant customer journeys, but also how we have applied our methodology to our client cases. We will highlight best practices and proven ways of working.
Some topics we will discuss:
– How to judge if you need a customer journey or not
– How to collect input and insights to enrich your customer journey
– How to determine what must be included in your customer journey
– How to make your customer journey relevant to your stakeholders
Live questions:
Each session includes dedicated time for live Q&A. Our team will be available during the entire training to answers questions that come through the chat.