event details
Date + time
Tuesday, May 12th
15:00 – 18:00 (doors open at 14:30)
Location
Eidra office
Stationsplein 45
3013 AK Rotterdam
Costs
Free
We shouldn’t pick up journeys that are unlikely to demonstrate impact.
The challenge, however, is that many organisations have hundreds of journeys, spread across silos, owned by different teams, and are difficult to compare.
As a result, teams often choose based on gut feeling, risking wasted time and missing out on growth.
Albert Heijn takes a different approach, selecting journeys based on data where:
- business value is high
- results come fast
- cross-functional collaboration makes the difference
If you’re responsible for improving customer experience and want to learn how to implement this approach in your organisation: join us for this exclusive session at our office in Rotterdam.
We are looking forward to meeting you there!
The speakers
Annemiek Keizer
Digital Marketing Manager
@ Albert Heijn
Lucy Stuyfzand
Journey Management
@ Essense
Jennifer Jansen
Service Designer
@ Essense