Join our next roundtable about the sense and nonsense of ROI in CX

kickstarting journey management

roundtable session

register now!
roundtable
register now!

event details

Date + time
Tuesday, October 15th
15:00 – 18:00 (doors open at 14:30)

Location
Essense Office
James Wattstraat 100
Amsterdam

Costs
Free

Are you looking to kickstart journey management in your organisation?

Join us in our roundtable, where our guest speaker, Ellen Joris (customer success manager at TheyDo) and our journey management expert: Lucy Stuyfzand, will break down the essentials: who to involve, how to decide on the right starting point, and which customer journey should be your first focus. 


We’ll show you how to set up journey management in a way that works best in your situation. Whether you’re just getting started or looking to level up your journey management game, this session has you covered.

– Who to involve for a seamless start
– Whether to begin with a big or small approach
– Which journey to prioritize first


In addition to sharing best practices, we’ll open the floor for a group discussion where you can talk through your challenges and learn from fellow CX professionals. 


Please register below to join!

The speakers

Ellen Joris

Customer success manager
@ TheyDo

Lucy Stuyfzand

Journey management expert
@ Essense

Noor Schopman

Head of client consulting & roundtable host
@ Essense