Join our next roundtable about our journey approach for digital design & process optimisation at NS

CX maturity & capability building

round table session

register now!
roundtable
register now!

event details

Date + time
Tuesday, September 10th
15:00 – 18:00 (doors open at 14:30)

Location
Essense Office
James Wattstraat 100
Amsterdam

Costs
Free

How to craft a CX capability roadmap, based on your organisations maturity level?

In this roundtable session, our sr. program manager Evelien Habing will share how we assist our clients with this. To provide a tangible example, we’ve invited one of our clients (SHV Energy) to present their organisational strategy and highlight potential pitfalls & succes factors.


Topics we will cover include:


– Convincing executive stakeholders
– Co-creating a plan tailored to your organisational context
– Organising global expertise for local adoption
– Utilizing your skills & resources as efficiently as possible

Besides sharing best practices, we will facilitate a group discussion to share your challenges and learn from other CX professionals.


The speakers

Paul Leach

Global Marketing Strategist
@ SHV Energy

Liset Molenaar

Global CX Lead
@ SHV Energy

Evelien Habing

Sr. program manager
@ Essense

Noor Schopman

Head of client consulting
@ Essense

register now