event details
Date + time
Tuesday, September 10th
15:00 – 18:00 (doors open at 14:30)
Location
Essense Office
James Wattstraat 100
Amsterdam
Costs
Free
How to craft a CX capability roadmap, based on your organisations maturity level?
In this roundtable session, our sr. program manager Evelien Habing will share how we assist our clients with this. To provide a tangible example, we’ve invited one of our clients (SHV Energy) to present their organisational strategy and highlight potential pitfalls & succes factors.
Topics we will cover include:
– Convincing executive stakeholders
– Co-creating a plan tailored to your organisational context
– Organising global expertise for local adoption
– Utilizing your skills & resources as efficiently as possible
Besides sharing best practices, we will facilitate a group discussion to share your challenges and learn from other CX professionals.
The speakers
Paul Leach
Global Marketing Strategist
@ SHV Energy
Liset Molenaar
Global CX Lead
@ SHV Energy
Evelien Habing
Sr. program manager
@ Essense
Noor Schopman
Head of client consulting
@ Essense