event details
Date + time
Tuesday, February 10th
16:00 – 17:00
Location
Online
Costs
Free
Journey management only works when people know how to lead it.
Journey managers need to develop both practical skills and a leadership mindset to drive impact.
They need to step into a more confident, influential role within their organisation.
This webinar shares what we’ve identified through working with organisations that are scaling journey management, and highlights the key areas teams need to grow into to truly become journey leaders.
We will share the core skills on which our Journey Management Academy is built.
What we’ll cover
- The rise of journey management and its impact on organisations
- Best practices and fundamental capabilities that enable scale
- The 9 key skills the next generation of journey leaders needs
- A clear view of what might be missing in your team today
Who is this for?
This webinar is for anyone responsible for improving customer experience,
who feels stuck in making it work at scale.
Maybe you’ve just stepped into a new role.
Maybe you lead a CX team or a business unit.
Maybe you sense your team has great potential, but needs support to step up..
The speakers
Lucy Stuyfzand
Journey Management Lead
Evaline Hagen
Sr. CX strategist