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webinar details
How to effectively use data to measure, monitor, and steer your customer experience in real time?
In this webinar, our lead data consultant: Nicolette Nijhuis will reveal how we use data from various sources with our clients to continuously optimise their CX performance.
Some topics we will discuss:
– Gain insights into setting up your CX measurement framework.
– Learn from a client case to monitor CX performance.
– Discuss practical approach for real-time CX governance.
This webinar is for anyone interested in using data to improve their CX management or execution.
Live questions:
Despite this webinar being pre-recorded, you can ask ‘live’ questions in the chat, and our team will respond to you personally. Sign up below, and we’ll send you a personal link to the webinar.