we make customer excellence
practical and operational

We are a customer experience design agency. We help our clients organise a customer-centric way of working, manage their customer journeys and design their customer experiences.

“A customer-centric way-of-working brings much more than satisfied customers. It also unites people within an organisation, drives efficiency in operations and increases employee engagement. Especially if we use it for a better world. Are you ready to play along?”

Harald Lamberts

Founder & MD


Our team consists of empathic researchers, holistic service designers, creative UX designers en result-driven consultants. We are ready for you and your customers. And also for new Essensers, of course!

Wouter van der Drift

CX Lead

Noor Schopman

CX Lead

Sander Kruitwagen

BizOps & Practice Lead

join us

We are always looking for young and experienced talent who want to contribute to our purpose around customer-centric working for a better world!

essence + sense = essense

Essense stands for the essence of a brand and the sense for customer needs. Uniting that brand promise and the customer need is what drives us. Because we believe that a customer-centric approach leads to commercial success and a better world.

read Harald’s founder story