Journey Framework Round Table

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What is your e-mail address*

To what extent do your teams have a standardized way of working to research & define customer journeys*

To what extent does your organization have a framework in place that connects all customer journeys?*

To what extent do you have a workflow in place around your journeys, to work from insight to implementation*

Which of the following topics are most important for you to discuss and learn more from?

Research & defining customer journeys

Setting up CX governance with journeys

How to create a journey framework

Business case for a journey-centric organization

How to align existing teams with journeys (i.e. Agile <> Service Design)

Journey teams vs using journeys across existing teams

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James Wattstraat 100
1097 DM Amsterdam
The Netherlands

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