We're working with ProRail and NS to guide travelers on the platform to the location where the train will stop and where the doors are to enhance safety and speed up boarding.
We engaged with travelers, employees and stakeholders in co-creation sessions to validate assumptions and design concepts based on our existing user insights. The design concept was then refined and validated with passengers for different train types.
The resulting design is an animated sequence of an arriving train and doors opening, which is presented before the train arrives. Before this animation starts, animating arrows direct the travellers to the exact location on the platform where the train will stop.
The LED-screen with our design is now being implemented and placed on the train platforms at Schiphol Airport. Soon after activation we will evaluate the design in practice considering the full context of the station and surrounding Schiphol airport.